FAQs

No, we pick you up where and when you need to travel. We calculate the pickup time based on the flight departure and arrival time.

If you have two pick up points for your airport transfer choose the ‘Private’ option, the first address goes in the address box, and you can add details for the second pick up point in the notes section.

If you have more than two pick up points flick us an email on info@alphashuttles.co.nz and we will sort that out for you. We will providing a cost for the journey and ideal routing to ensue on time arrival at the airport!

If you have a Point to Point journey you need to arrange and have more than two pick up points along the way get in touch and we will quote and book that for you.

When you are making your booking the site will give you the option to ‘add a return booking with the same details’. Tick this box to add a return transfer from the airport without having to input all of your details again, only the flight number is required.

We limit the amount of stops, you do not need to allow a lot of extra time for this journey.

We also use the Northern Busway which allows us to bypass a lot of the traffic issues north of the bridge, this can save us significant travel time in peak traffic.

If you book a private service it is door to door with no other stops.

A good tool to use help you work out travel time is Google Maps https://www.google.com/maps/place/Auckland+Airport it is the same one we use!

All bookings are audited prior to confirming, we check your flight number and departure time and will adjust your time if needed to ensure on time arrival, every time.

Not to worry, our drivers use flight tracking to monitor your flight arrival time. If you experience an extended delay we will swap your driver to ensure there is always someone waiting for you.

Our airport services are ‘Meet & Greet’ which means your driver will be waiting in the arrivals terminal for you to clear customs with a signboard with your name on it.

At the International terminal turn left on exiting customs and you will find your driver in the designated waiting area for drivers, just before McDonalds.

For Domestic your driver will be waiting for you as you enter the arrivals hall. Please make yourself know to them prior to collecting your bags.

At approx. 3pm the day prior to your service you will receive an automate txt with your drivers name and number, if you are unable to locate your driver once you have cleared customs you will be able to give them a bell.

We recommend you turn your phone on once you land so your driver is able to make contact with you, and you can advise them if you are delayed clearing customs.