FAQs

Yes! Just let us know when you book so we can be prepared for you. There is a small charge of $5 each for these items.

Yes, you can hire car seats for your journey. When booking use the drop down box to let us know how many children are travelling in your group, you can then add the number of car seats you need to your booking.

In the notes section let us know the ages of the little travellers in the booking

We have a 3 step booking confirmation system, so there is no need to reconfirm your booking before you travel. When you book you will receive a payment confirmation, followed by a booking confirmation which show exactly what is booked in our system.

Then at approx. 3pm the day prior to your service you will receive an automate txt confirming the day and time of your booking again.

We recommend you do check your booking confirmation when you receive it as this enables us to make changes if you need to in plenty of time before you travel.

When you order through the website, you will be given the option credit or debit card or EFTPOS to make your payment.

If you place your order over the phone, we will take your payment by credit card or you can pay by direct deposit and we will email you a receipt

If your business or organisation orders from us often, you can set up an account and receive invoices instead.

To make amendments to your booking please contact the Alpha Angels on 09 426 7739 or at info@alphashuttles.co.nz

Please note due to the high demand for our services cancellation fees apply. You can review full terms and conditions at:
https://www.alphashuttles.co.nz/terms-and-conditions

Our website is set up to quote the service you need instantly! The first step is to choose your service, either Airport, Wharf or Point to Point, pop in your address and the number of passengers travelling, choose the day and time and click Get Quote…easy as that.

If you get lost at any stage you can find a quote/book button on the navigation bar at the top of the site, this will get back to the beginning.

You can also enquire about our Day Charter options, when you choose this service one of the Alpha Angels will respond to your request personally based on your charter requirements.

Our large Mercedes Sprinters seat up to 11 passengers and our Mercedes Vianos’ seat up to 6 passengers.

Yes, when booking choose the private option and let us know in the notes section about the travellers of the four legged variety.